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Access Depends on Where You Are

We operate tk555 as a mobile-first casino for players in eligible regions. Whether you can open an account and use our lobby depends on local law where you access the site—we don't make that decision for you.

Regional access rulesAccount eligibilityLocal law complianceDispute resolution paths
tk555 Access Depends on Where You Are
DATA & SECURITY

What We Do With Your Information

We collect the minimum data needed to run your account, process payments and meet our obligations to payment processors and game providers. That includes your phone number, email, bKash or Nagad wallet identifier, deposit and withdrawal records, game history and device fingerprint. We store this data on secure servers and share it only with our payment partners and software providers when a transaction or game session requires it. We do not sell your data to third parties. Below is how we handle the most common requests.

Data You Can Export

Request a copy of your account data from settings. You'll receive a file with your registration details, payment log, game history and bonus claims. We deliver it within two business days.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to track page performance. You can block third-party cookies in your browser; session cookies are required for the lobby to function.

Account Security

We hash passwords using bcrypt and require OTP verification for withdrawals. If you lose access to your phone number, contact support with your last deposit receipt and account email to regain entry.

Retention and Deletion

We keep your data as long as your account is active plus two years after closure for audit and chargeback defence. Request deletion after that period via support; payment records tied to open disputes are retained longer.

CONTACT OPTIONS

Reach Us About Legal or Account Questions

If you need to confirm access rules, ask about data handling or resolve a dispute, our support team is the first point of contact. We handle policy questions through the same channels you use for account help—no separate legal department to navigate.

Live Chat Open the chat widget in the lobby footer. Policy questions get routed to a senior agent who can explain regional restrictions, data requests and dispute steps in English.
Email Support Send legal or compliance questions to our support address. Include your account username if the query is about your own data or a specific transaction so we can verify ownership before responding.
Account Settings Request data export or account closure through your settings panel. Data export delivers a JSON file of your account history, payment log and game records within 48 hours of the request.

Legal and Access Questions Answered

We do not hold a licence in Bangladesh and cannot confirm that access is legal under local law. You are responsible for checking whether online gaming is permitted in your jurisdiction before opening an account.

If we restrict access from your region, you can withdraw any balance in your account but you cannot place new wagers. We notify affected users by email and SMS when regional changes take effect.

Go to account settings and select data export. We send a JSON file to your registered email within 48 hours containing your registration info, payment log, game history and bonus claims.

Yes. Request account closure through settings or support. Your login will be disabled immediately. We retain payment and game records for two years after closure for audit purposes, then delete them unless a dispute is open.

Contact support first with details of the issue. If we cannot resolve it within 14 days, you may request independent arbitration under the terms of service. We provide the arbitration contact once internal review is complete.

We store your wallet phone number to route deposits and withdrawals. That identifier is shared with our payment processor when you make a transaction but is not visible to game providers or third-party analytics services.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.